Refund Policy
Last updated: [DATE OF PUBLISHING]
The promise
Refund on request within 90 days of purchase. No forms to argue with and no questions you must answer.
How to ask
- Sign in to your account.
- Click Request a refund (shown for 90 days after purchase).
- Add a reason if you like. It is optional.
We review requests within [3] business days and refund the full amount to your original payment method through Dodo Payments. Your bank may take 5 to 10 business days to show it.
You can also write to [SUPPORT EMAIL] with your order email.
What happens after a refund
- Your license ends, the download disappears from your account and you no longer get updates.
- Under the license, you must delete the Kit files from your computers.
The session tier (Personal + Session)
- Full refund within 90 days only while your session has not taken place.
- Once the session has taken place, no refund.
- The session must be booked within 90 days. An unused session is not refunded after day 90.
SushiLab bonus credits
If your tier included bonus SushiLab credits, a refund also removes any of those credits you have not used. [Tal to confirm.]
Your legal rights
This policy is in addition to your rights under consumer law in your country, including Israeli consumer protection law and EU and UK rules on digital content. Where the law gives you more, the law applies. [Lawyer to confirm wording, packet question 3.]